This week on the ACHE Azafatas blog, we’d like to talk about a key role in many companies and events — one that often goes unnoticed: that of outsourced receptionists.
While this role has traditionally been handled in-house, more and more organisations are now choosing to outsource their front-desk services, placing their trust in specialised teams like ours. And it’s no coincidence.
Below, we explain exactly what it means to outsource this role — and how we at ACHE Azafatas bring added value through this service.
What are outsourced receptionists?
An outsourced receptionist is a professional who carries out front-desk duties at a company or event, but who is not part of the internal staff. Instead, they are hired through an external agency or service provider — such as ACHE Azafatas.
Their role is the same as any in-house receptionist:
Welcoming clients, suppliers or guests
Handling calls, emails and messages
Coordinating meeting rooms
Assisting with light administrative tasks
The key difference lies in how they are hired: rather than recruiting directly, the company delegates this function to a professional and specialised team, tailored to its specific needs.
Why is this role so important within a company?
Reception is the first point of contact any visitor has with your company or event. And as the saying goes: first impressions matter — a lot.
A good receptionist can:
Convey professionalism
Improve the visitor experience
Streamline internal processes
Strengthen your brand image
That’s why it’s not just about “having someone at the front desk”, but about having a trained, proactive, friendly and adaptable professional who fits the context perfectly.
Advantages of outsourcing your reception service
Outsourcing the receptionist role comes with many advantages, especially when done through a specialised agency like ours:
✔️ Flexibility
You can adjust the number of receptionists based on workload or seasonal demand.
✔️ Time and resource savings
No need to manage recruitment, training or employment admin.
✔️ Trained professionals
Our staff are specifically trained for these tasks and used to working in a wide variety of environments.
✔️ Impeccable image
Working with an agency like ACHE ensures consistency in appearance, attitude and experience.
How do we deliver this service at ACHE Azafatas?
At ACHE Azafatas, we’ve been providing outsourced receptionist services for over 25 years, working with companies across various sectors — from events and law firms to foundations, cultural venues and more.
What sets us apart?
✔ Careful selection
We look for profiles that match each client’s tone and style.
✔ Tailored training
A smile isn’t enough. Our teams receive hands-on, specific training for each role.
✔ Ongoing support
We’re always available to adjust and improve wherever needed.
✔ Professionalism with a personal touch
Our receptionists know how to represent a brand — from the first greeting to the final goodbye.
And most importantly: we adapt.
Whether a client needs bilingual service, protocol experience, meeting room coordination or someone with an administrative background — we evaluate the need and deliver the right profile.
When does it make sense to hire outsourced receptionists?
This type of service is ideal for:
Growing companies that don’t yet have an internal team
Event departments needing occasional or seasonal support
Corporate or cultural spaces that regularly receive visitors
Professional event organisers who want everything to run smoothly from the entrance
Ultimately, it’s about delegating this role to a professional, proactive and well-presented team, so you can focus on other tasks knowing your reception is in good hands.
In summary
Outsourced receptionists are much more than a trend. They offer an effective, flexible and professional solution to enhance the experience of everyone who comes into contact with your company or event.
At ACHE Azafatas, we have been successfully providing this service for some time, and we believe it still holds great potential — especially in a world where the customer experience begins at the door.
If you’re considering taking a step further in professionalising your events or corporate space, this could be the option that makes all the difference.
For enquiries or bookings, contact us at hola@acheazafatas.es or call +34 91 444 0123 or +34 637 533 334
